Why software sucks... and what you can do about it by David S. Platt
2007
ISBN 0-321-46675-6
A reminder that programmers are the last people who can possibly understand the average user, by definition. Should make normal users feel happier - and less alone - about their frustrations in using software. And should make programmers think more carefully about what they are doing and why. Some lovely examples and jokes.
Visit the book's website or see Plattski's own blog.
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